A number of people were drawn to workshops Tuesday in Fort Frances and International Falls to gain advice from Ted Schick of Schick Corporate Learning.
Schick says customer service is common knowledge that should start at the top.
While they have an incentive to care, Schick says many managers don't teach good customer services practices as well as they should every day.
The workshops stemmed from joint meetings held by Chambers of Commerce in Fort Frances and International Falls.
