2009-05-28
12:32:41
The Rainy River Future Development Corporation handed out its annual awards for customer service last night.
Fifteen businesses received awards or honourable mentions.
Coordinator Wanda Botsford says as well as visiting participating businesses, mystery shoppers checked out the websites that some businesses promoted.
"In those cases, our secretive shoppers evaluated the website," says Botsford. "They also checked to see how they were responding to e-mails. They sent out e-mails to the businesses and tracking how long it took to get answers back."
Botsford says businesses were also evaluated on how well they responded to customer inquirers over the telephone and what they did to help the disabled and seniors.
The top 10 business, in no particular order, were Cloverleaf Grocery (Emo), Enterprise Rent-a-Car (Fort Frances), Fort Frances Clinic Dispensary, Fort Frances General Supply, NCDS (Fort Frances), Northridge Funeral Home (Emo), Revco Carpet Centre (Fort Frances), Super 8 (Fort Frances), Woods Quality Bakery (Rainy River), and Northern Lights Credit Union, Rainy River branch.
Honourable Mentions went to Celestes (Fort Frances), Crozier Warehouse/Busy Bee Auto Glass (Fort Frances), Northwoods Gallery and Gifts (Fort Frances), Vianet Internet Solutions (Fort Frances), and Warehouse One (Fort Frances).
